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A Crash Course in Learning to Plan Your Day

Feeling as though you don’t have control of your schedule? Does it seem like everything else predicts your day? You are not alone! Just about everyone in the dental office is busy, busy, busy but you don’t have to be a victim! Even making an attempt to plan your day/week/month can help. Below are some tips I used to break

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New Patient Calls Made Easy

I get it, you are busy and your doctor wants you to acquire new patients. You also manage a barrage of other tasks and then you throw a New Patient call on the top of everything else. It feels like you will never get ahead or even meet expectations. After all, there are entire training courses on the New Patient

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Virtual Administrative Assistant – Part 2

Welcome two Part II of Virtual Administrative Assistant 101!

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Virtual Administrative Assistant – Part 1

Ever wonder if you’ve needed a dental virtual administrative assistant? Not even sure what they do? Well please allow me to shed some light on the subject.  

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Using Patient Call Recordings As A Learning Tool

I’ve listened to lots of recorded phone calls with offices over the years. I can hear myself in those calls when I worked in my first dental practice. I had no idea what to say. I didn’t even really understand insurance at the time. My only experience was when I had some fillings done and there was a remaining balance

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