I get it, you are busy and your doctor wants you to acquire new patients. You also manage a barrage of other tasks and then you throw a New Patient call on the top of everything else. It feels like you will never get ahead or even meet expectations. After all, there are entire training courses on the New Patient
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I’ve listened to lots of recorded phone calls with offices over the years. I can hear myself in those calls when I worked in my first dental practice. I had no idea what to say. I didn’t even really understand insurance at the time. My only experience was when I had some fillings done and there was a remaining balance
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Your office has lots of moving parts: computers, software, digital imaging, scanners, toothbrushes, water filtration systems, pumps, people, emergency systems and protocols, etc. The list is long and we not only have to purchase it all, but we have to maintain it and train our team on it!
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The chances that you are reading this and have a 100% collections rate is probably impossible, unless you are a fee-for-service office. Without that luxury, we have two forces that tend to control our accounts receivables – patients and insurance companies. Handling A/R is one of the most avoided tasks in any office, and I can attest to this because I’ve been hired to clean up those dreaded accounts and have seen the damage that can be done when just one month of statements is missed. Below I’ve listed a few techniques you can implement in your office RIGHT NOW to help!
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I was an office manager once, and a darn good one. But without any formal training at my first dental management job, it took me a while to “get” a few things – one of them being how to take the emotion out of the job and remain neutral until I had time to process the situation. When you are dealing with a large team with a lot of drama, it’s easy to get caught up in it.
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