FAQ
- Does Safco sell to non-dentists?
- Does Safco ship outside of the United States?
- How can I process a return?
- How can I be removed from your mailing list?
- Does Safco charge a shipping fee?
- I see you work with a manufacturer, but I do not see a specific product from that manufacturer. Can you order that product for me?
- What is the latest I can place my order for same day shipping?
- Do you provide quotes or price comparisons?
Does Safco sell to non-dentists?
The products on this website are intended for professional use only and will only be sold to approved accounts. Many of our products can only be shipped to licensed US dentists. Accounts other than dentists, hygienists, or dental laboratories have a minimum order requirement of $150.00, and must pay with a credit card at time of order.
Does Safco ship outside of the United States?
We can only sell and ship to addresses in the United States or its territories.
How can I process a return?
We pride ourselves on hassle-free returns with the easiest and most liberal return policy in the industry.
If you are not fully satisfied with a product, just call us within 30 days of shipment. Safco will issue a full credit or refund, even if the product has been opened or used. For customers located in the continental USA, Safco will send a pre-paid UPS or FedEx shipping label to return any unused items at our expense. Just box up the product with a copy of the invoice, affix the label, and give the package to UPS or FedEx at your convenience.
Because of O.S.H.A. regulations, items used in the patient's mouth must be autoclaved before returning to Safco. For all handpieces and small equipment, you may use one in your office on trial; we can only accept the return of one unit in used condition.
How can I be removed from your mailing list?
In order to fully stop the mailing, please make a copy of the back of the catalog with the doctor's name and address and fax it to us 800-899-9994, or e-mail to customerservice@safcodental.com.
Does Safco charge a shipping fee?
Safco provides totally free shipping to the 48 continental states -- no shipping charges, no handling fees, no fuel surcharges. The following exceptions apply:
- Orders under $150.00 have a $10.49 service fee.
- C.O.D. orders: $10.50 C.O.D. fee. Safco waives this fee for orders over $500.
- Next Day Air and other premium shipping services are available at an extra cost.
I see you work with a manufacturer, but I do not see a specific product from that manufacturer. Can you order that product for me?
Possibly. Please contact our customer service department with the name of the manufacturer, product name and manufacturer item number if you have it. If we are able to place a special order for the product(s) there will be a 2-3 week lead time. All special order items are non-refundable and non-returnable.
What is the latest I can place my order for same day shipping?
Orders received by 4:30 PM Central time Monday-Thursday (3:30 PM on Fridays) are routinely shipped the same day.
Do you provide quotes or price comparisons?
Yes. Please contact customer service with a list of products you are interested in, or invoices from dealers you want a comparison against. Please allow 24-48 hours for processing.